Warranty Information

Warranty Information

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  1. Every King Koil mattress/divan carries a 10-year pro-rated Warranty against manufacturing defects.
  2. The warranty does not cover bedding that is soiled or burned, or has received obvious rough handling or improper care to the spring sets and fabric.
  3. The warranty also excludes bedding that is worn-out due to the to fair wear and tear over the years.
  4. The cost of transportation for repairs must be borne by the purchaser.
  5. Any manufacturing defects arising within the first year of purchase will be repaired without any charge but all transportation cost must be borne by the purchaser.
  6. Should any manufacturing defect develop after the first year, repairs will be charged pro-rated on 1/10th of the current retail price multiply by the number of years used plus transport charges.
  7. We reserve the right to substitute material of equal quality if identical material is not available at the time of repair or replacement.
  8. Normal body impression on the quilted surface of the mattress of less than 20 milimetres is a normal occurrence as the upholstery layers are conforming to your body contours. These “body impressions” are characteristics of the mattress and are not considered manufacturing defects.
  9. We will not be held responsible for any repair carried out outside our factory.
  10. The product warranty is only valid within Thailand.